Privacy Policy

Last updated: 1 July 2026

At Sonam Singh Counselling & Psychotherapy, I am committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website or contact me about counselling services.

Who I Am

Sonam Singh Counselling & Psychotherapy
Sonam Singh
Email: counselling.with.sonam@gmail.com
Website: https://www.sonamsinghcounsellingtherapy.com

I am the Data Controller for the personal information you provide.

I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with the BACP Ethical Framework for the Counselling Professions. As part of maintaining professional standards, I also receive regular clinical supervision, where client confidentiality is maintained in accordance with professional and ethical guidelines.

What Information I Collect

Depending on how you interact with my website or services, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Any information you include in an enquiry form or email

  • Information relevant to arranging counselling appointments

  • Website usage information collected through cookies and analytics (where applicable)

If you become a counselling client, additional privacy information relating to clinical records will be provided separately as part of our counselling agreement.

How I Use Your Information

I use your personal information to:

  • Respond to enquiries

  • Arrange appointments

  • Provide counselling services

  • Communicate with you about appointments

  • Maintain appropriate records where required

  • Improve my website and services

  • Meet legal, ethical, and professional obligations

I will only process your information where I have a lawful basis to do so under UK GDPR.

Lawful Basis for Processing

Depending on the circumstances, I process your information because:

  • You have given consent.

  • It is necessary before entering into a counselling contract with you.

  • It is necessary for fulfilling our counselling agreement.

  • I have legitimate interests in running my practice.

  • I have legal or professional obligations.

Where special category data (such as health information) is processed, this is done in accordance with UK data protection legislation and professional ethical requirements.

Confidentiality

Confidentiality is a fundamental part of counselling.

Information shared during counselling is treated as confidential, except where:

  • there is a legal requirement to disclose information;

  • there are serious concerns about your safety or the safety of someone else;

  • disclosure is required by a court;

  • professional supervision is undertaken in accordance with ethical practice (without unnecessarily identifying you).

These limits to confidentiality will be discussed with you before counselling begins.

How Your Information Is Stored

I take appropriate technical and organisational measures to keep your information secure.

Information may be stored using secure password-protected devices and encrypted systems where appropriate.

I retain information only for as long as necessary to meet legal, professional, insurance, and ethical requirements.

Sharing Your Information

Your personal information will not be sold or shared with third parties for marketing purposes.

Information may only be shared where:

  • you have given your consent;

  • it is required by law;

  • it is necessary for safeguarding;

  • it is required for professional or insurance purposes.

Where third-party providers (such as secure email, booking systems, payment processors, or website services) are used, they are expected to comply with applicable UK data protection legislation.

Cookies and Google Analytics

This website uses cookies to help improve your browsing experience.

With your consent, I use Google Analytics to collect anonymous information about how visitors use this website. This may include information such as:

  • Pages visited

  • Time spent on pages

  • Device type

  • Browser type

  • Approximate geographic location

  • How you found the website

This information does not identify you personally and is used solely to help improve the website and the services I offer.

You can choose whether to accept or reject non-essential cookies when you first visit the website and can change your preferences at any time through your browser settings.

Website Hosting

This website is hosted by Squarespace. As part of providing website hosting services, Squarespace may process certain technical information, including your IP address, browser type, device information, and website usage data. Squarespace may also use essential cookies to ensure the website functions correctly and securely.

For more information about how Squarespace processes personal data, please refer to the Squarespace Privacy Policy.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Restrict or object to certain processing.

  • Request transfer of your data where applicable.

  • Withdraw consent where processing relies on consent.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

If you have concerns about how your information has been handled, you can contact the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Sonam Singh Counselling & Psychotherapy
Email: counselling.with.sonam@gmail.com

I may update this Privacy Policy from time to time. Any changes will be be published on this page with an updated revision date.